ComPsych is best known as the company behind GuidanceResources, the employee assistance program offered by thousands of employers. For many people, a ComPsych EAP is the first door into treatment: a confidential call, an assessment, and a referral. ComPsych also administers full behavioral health benefits for some employer plans. Promises Atlanta is in-network with ComPsych for both substance use and mental health treatment, so whether you arrive through the EAP or directly, your coverage applies.
Two Ways ComPsych May Appear in Your Benefits
1. As your EAP
Most commonly, ComPsych provides your employer’s EAP—GuidanceResources—alongside a separate medical plan from another carrier. The EAP offers a set number of free, confidential counseling sessions per issue per year, plus a 24/7 line staffed by clinicians who can assess and refer. When the situation calls for detox or residential treatment, the EAP refers you to a facility covered by your medical plan’s behavioral health benefit.
2. As your behavioral health administrator
Some employers carve out mental health and substance use benefits to ComPsych entirely. In that case ComPsych authorizes treatment and processes behavioral health claims, while your medical carrier handles everything else. Your card will show a ComPsych behavioral health number.
Tell admissions exactly what your card and benefits guide say. We will determine which arrangement applies and verify accordingly.
What ComPsych Covers at Promises Atlanta
When ComPsych administers your behavioral health benefits, coverage follows federal and Georgia parity rules:
- Medical detox — typically approved quickly when clinically indicated
- Residential addiction treatment — with prior authorization, reviewed in increments
- Residential mental health treatment for depression, anxiety, PTSD, and bipolar disorder
- Dual diagnosis treatment for co-occurring conditions
- Partial hospitalization (PHP) and intensive outpatient (IOP)
- Medication-assisted treatment, with medications generally under the pharmacy benefit
Under the federal Mental Health Parity and Addiction Equity Act and Georgia’s 2022 Mental Health Parity Act (HB 1013), plans cannot cover substance use or mental health treatment less generously than medical care—no separate day limits, higher copays, or stricter authorization standards. Our explainer on mental health parity in Georgia describes your rights in detail.
Ready to talk? Admissions is available around the clock. Call (678) 904-8617 or verify your insurance online in under a minute. All calls are free and confidential.
What Determines Your Out-of-Pocket Cost
For an in-network facility like Promises Atlanta, what you pay is governed by four numbers on your ComPsych plan rather than by the program’s list price:
- Deductible — what you pay before the plan pays. What you have already spent this year counts.
- Coinsurance or copay — your share after the deductible, commonly 10–30% for inpatient care.
- Out-of-pocket maximum — the ceiling. Once reached, the plan pays 100% of in-network covered care for the rest of the year, including step-down levels and outpatient follow-up. For most people entering residential treatment, this is the number that defines their actual cost.
- Network status — in-network benefits apply at Promises Atlanta. Out-of-network care typically carries a higher deductible and coinsurance, or is not covered at all under HMO-style plans.
Our guide to the cost of rehab in Georgia walks through the arithmetic with examples.
Using Your EAP as a Path Into Treatment
An EAP is often underused because people assume it is only for minor stress. In practice it is one of the most confidential and efficient routes to care:
- Call the GuidanceResources number on your benefits card or intranet, 24/7.
- A clinician assesses the situation by phone—substance use, mental health, or both.
- If a higher level of care is needed, the EAP refers you to an in-network facility. Promises Atlanta is in-network with ComPsych, and you can ask for us by name.
- The EAP can also help with logistics—FMLA paperwork, short-term disability, and family support—that employers’ HR departments often do not explain well.
Your employer receives only aggregate, anonymized utilization data. No one learns that you called, what you discussed, or where you were referred. Our page on confidentiality and your employer explains the legal protections in more detail.
How ComPsych Authorization Works
- Our admissions team collects clinical information and your ComPsych details.
- We submit a prior authorization request documenting medical necessity.
- ComPsych approves an initial number of days; detox is typically fast.
- Our utilization review team submits concurrent reviews to extend authorization as appropriate.
If coverage is limited before our clinicians agree, we request peer-to-peer review, pursue appeal, and explain your right to independent external review under Georgia law.
Common ComPsych Questions
My EAP sessions are free. Is rehab free?
No. EAP sessions are a separate, limited benefit. Treatment is covered under your behavioral health benefit with your plan’s normal deductible and coinsurance. We give you a written estimate before admission.
Does ComPsych cover residential mental health treatment?
Yes, when ComPsych administers your behavioral health benefit. Our residential mental health program treats depression, anxiety, PTSD, and bipolar disorder.
Will my manager know?
Not from ComPsych, not from us, and not from FMLA paperwork, which goes through HR and does not disclose diagnosis.
Timing, Deductibles, and the Calendar
Two timing questions come up on nearly every insurance call. First: should I wait until I have met my deductible? No. Treatment delayed for financial optimization is treatment that often never happens, and for alcohol and benzodiazepine dependence, waiting carries medical risk. If you are close to your deductible, tell us and we will factor it into the estimate; if you are not, the out-of-pocket maximum still caps the year. Second: what happens if treatment spans January 1? Deductibles and out-of-pocket maximums reset with the plan year, so a stay that begins in December and continues into January may involve two years of cost-sharing. We flag this when it applies and, where clinically appropriate, discuss how step-down levels of care fit. Neither question should keep you from calling today.
If You Are Calling for Someone Else
Spouses, parents, and adult children make a large share of first calls. You can verify benefits using the policyholder’s information, ask about bed availability, and get coaching on how to raise the subject—our guide to talking to a loved one about rehab is a good start. Walking into that conversation with “I checked, and it’s covered” removes one of the most common objections before it is raised.
How to Verify Your ComPsych Benefits
- Online: Complete the secure verification form. We contact ComPsych, confirm your deductible status, coinsurance, out-of-pocket maximum, and authorization requirements, and call you back with a written estimate—usually within the hour during business hours.
- By phone: Call (678) 904-8617 with your member ID. We can often verify while you hold.
Have your insurance card, the policyholder’s name and date of birth, and a sense of what you are seeking help with. You can verify on behalf of a family member using the policyholder’s information. Verification is free and does not obligate you to anything.
Why ComPsych Members Choose Promises Atlanta
Promises Atlanta is Joint Commission accredited and offers physician-led detox, residential treatment, integrated dual diagnosis care, and step-down programming on one campus in Dacula, Georgia. We work with EAP clinicians regularly and can coordinate a warm handoff. Many of our clients are working professionals; our program for executives and professionals is built for them.
Frequently Asked Questions
Is Promises Atlanta in-network with ComPsych?
Yes, for substance use and mental health treatment. Verify your benefits or call (678) 904-8617.
What is ComPsych?
ComPsych is the largest provider of employee assistance programs in the world and also administers behavioral health benefits for some employer plans. If your employer offers GuidanceResources, that is ComPsych.
Does my ComPsych EAP cover rehab?
An EAP provides a limited number of free counseling sessions and an assessment and referral. Residential treatment is covered under your behavioral health benefit, which ComPsych may also administer, or under your medical plan. We sort out which applies.
Is using my EAP confidential?
Yes. Your employer learns only aggregate usage, never who used it or why. Substance use treatment records have additional federal protection.
Can I call Promises Atlanta without going through the EAP first?
Yes. Either route works, and we coordinate with ComPsych when that is helpful.
Take the First Step Today
Promises Atlanta is located at 1200 Winder Hwy, Dacula, GA 30019, and our admissions team can answer questions, check your benefits, and often schedule an assessment the same day.